Return & Exchange
To exchange a product pls email us and inform us of the reason.We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging.When returning an item for an exchange,please ensure that your name,address,phone number and instructions are clearly indicated.All shipping costs associated with the exchange of goods are the responsibility of the consumer.
In 14 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer, the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
"The product does not look like the ones in your picture."
"The product is not what I'd imagine it to be.
"Product was damaged.
"Is not the same size and description.
In 14 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you . (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
If you receive a product you do not like or size is not correct (of course, if it is the buyer's error), please contact us, We have a guaranteed 7 days return policy. We are committed to your complete satisfaction. In the unlikely event of manufacturing faults, we would replace/repair the products to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date - all the original packaging and labels. We will credit your original method of payment, excluding 15% re-stocking/processing fee and 10% return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
If you wish to cancel your order from our shop,please email us ASAP.You could cancel the order before the item being dispatched.